j8jili Privacy Policy

1. Introduction

j8jili ("we," "us," "our," or the "Company") operates the online casino platform accessible at j8jili.app (the "Platform"). We understand that when you share your personal information with us, you are placing your trust in us. We take that responsibility seriously and are committed to handling your data with care, transparency, and respect.

This Privacy Policy describes the types of personal information we collect from you, how we use and share that information, the choices you have regarding your data, and the measures we take to protect your privacy. Please read this policy carefully. If you have any questions or concerns, you may contact our Data Protection Officer at the contact details provided at the end of this document.

2. Information We Collect

2.1 Information You Provide Directly

When you register an account, use our services, or communicate with us, we collect information that you provide directly, including:

• Account Registration Data: Full name, date of birth, gender, nationality, and residential address (including city, province, and postal code)
• Contact Information: Email address and mobile phone number
• Identity Verification Documents: Government-issued ID (such as a Philippine passport, driver's license, SSS ID, UMID, or PhilSys National ID), proof of address, and selfie photographs for KYC verification
• Financial Information: Payment method details, including GCash account numbers, PayMaya account details, and bank account information for BPI, BDO, Metrobank, or other Philippine banks
• Communications: Messages, feedback, and support requests you send to us via live chat, email, or other channels

2.2 Information Collected Automatically

When you access and use the j8jili Platform, we automatically collect certain technical and usage information, including:

• Device Information: Device type, operating system, browser type and version, device identifiers, and screen resolution
• Log Data: IP address, access times, pages viewed, links clicked, and referring URLs
• Location Data: General geographic location derived from your IP address, used to verify that you are accessing the Platform from within the Philippines
• Gaming Activity: Game history, betting patterns, session duration, deposit and withdrawal history, and bonus usage
• Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies as described in our Cookie Policy below

2.3 Information from Third Parties

We may receive information about you from third parties, including:

• Payment processors and financial institutions when you make deposits or withdrawals
• Identity verification service providers used for KYC compliance
• Fraud prevention and anti-money laundering screening services
• Publicly available sources, such as government databases, for identity verification purposes

3. How We Use Your Information

j8jili uses the personal information we collect for the following purposes:

Purpose	Legal Basis
Creating and managing your account	Performance of contract
Processing deposits, withdrawals, and transactions	Performance of contract
Verifying your identity and age (21+ requirement)	Legal obligation / Legitimate interest
Preventing fraud, money laundering, and cheating	Legal obligation / Legitimate interest
Providing customer support and resolving disputes	Performance of contract / Legitimate interest
Sending account notifications and service updates	Performance of contract
Sending promotional offers and marketing communications	Consent
Personalizing your gaming experience	Legitimate interest / Consent
Complying with legal and regulatory obligations	Legal obligation
Responsible gaming monitoring and intervention	Legal obligation / Legitimate interest

4. Cookies and Tracking Technologies

j8jili uses cookies and similar tracking technologies to enhance your experience on our Platform. Cookies are small text files stored on your device that help us recognize you, remember your preferences, and understand how you use our services.

4.1 Types of Cookies We Use

• Essential Cookies: Required for the Platform to function properly. These cannot be disabled as they are necessary for core features like account login and session management.
• Performance Cookies: Help us understand how visitors interact with the Platform by collecting anonymous usage data. This helps us improve our services.
• Functional Cookies: Remember your preferences and settings, such as your preferred language and game settings, to provide a more personalized experience.
• Marketing Cookies: Used to deliver relevant promotional content and track the effectiveness of our marketing campaigns. These are only set with your consent.

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the Platform.

5. Sharing Your Information

j8jili does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your information with the following categories of recipients only as necessary and with appropriate safeguards in place:

• Payment Service Providers: GCash, PayMaya, and banking partners (BPI, BDO, Metrobank, and others) to process your financial transactions
• Identity Verification Providers: Third-party KYC and AML compliance service providers to verify your identity and comply with regulatory requirements
• Technology Service Providers: Cloud hosting, data analytics, customer support software, and other technology vendors who process data on our behalf under strict data processing agreements
• Game Software Providers: Licensed game developers and providers whose games are available on the j8jili Platform, to the extent necessary for game operation and fairness auditing
• Regulatory Authorities: Government agencies, law enforcement, and regulatory bodies (including PAGCOR) when required by law or to protect our legal rights
• Professional Advisors: Lawyers, accountants, and auditors under confidentiality obligations

Any third party that receives your personal information is required to handle it in accordance with applicable data protection laws and our data processing agreements.

6. Data Retention

j8jili retains your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Specifically:

• Account information is retained for the duration of your account and for a minimum of five (5) years after account closure, in compliance with Philippine anti-money laundering regulations
• Transaction records are retained for a minimum of five (5) years from the date of the transaction
• Identity verification documents are retained for the period required by applicable KYC and AML regulations
• Customer support communications are retained for three (3) years from the date of the last interaction
• Marketing preferences and consent records are retained until you withdraw your consent or for as long as required by law

When your personal information is no longer required, we will securely delete or anonymize it in accordance with our data retention and disposal procedures.

7. Data Security

j8jili implements robust technical and organizational security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• SSL/TLS encryption for all data transmitted between your device and our servers
• AES-256 encryption for sensitive data stored in our databases
• Multi-factor authentication for account access
• Regular security audits and penetration testing
• Strict access controls limiting employee access to personal data on a need-to-know basis
• Comprehensive employee training on data protection and security practices
• Incident response procedures for detecting and responding to data breaches

While we take all reasonable steps to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We encourage you to use a strong, unique password for your j8jili account and to keep your login credentials confidential.

8. Your Rights Under the Data Privacy Act

As a data subject under the Philippine Data Privacy Act of 2012 (RA 10173), you have the following rights with respect to your personal information:

• Right to Be Informed: You have the right to be informed about how your personal data is being collected and processed, which is the purpose of this Privacy Policy.
• Right to Access: You have the right to request a copy of the personal information we hold about you, including information on how it has been processed.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal information we hold about you.
• Right to Erasure or Blocking: You have the right to request the deletion or blocking of your personal data where it is no longer necessary for the purpose it was collected, or where you have withdrawn your consent.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes or where processing is based on our legitimate interests.
• Right to Data Portability: You have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer using the contact details provided in Section 11 of this policy. We will respond to your request within thirty (30) days. In some cases, we may need to verify your identity before processing your request.

9. Children's Privacy

The j8jili Platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gaming regulations. We do not knowingly collect personal information from individuals under the age of 21. If we become aware that we have inadvertently collected personal information from a minor, we will take immediate steps to delete that information and close the associated account. If you believe a minor has registered on our Platform, please contact us immediately.

10. Changes to This Privacy Policy

j8jili reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will notify you by posting the updated policy on the Platform and updating the "Last Updated" date at the top of this document. For significant changes, we may also send you a notification via email or through the Platform. Your continued use of j8jili services after the effective date of any changes constitutes your acceptance of the updated Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. If you disagree with any changes to this policy, you should stop using the Platform and may request account closure.

11. Contact Our Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact our Data Protection Officer:

• Email: [email protected]
• Support Email: [email protected]
• Live Chat: Available 24/7 on the Platform

We are committed to resolving any privacy concerns promptly and fairly. If you are not satisfied with our response, you may escalate your complaint to the National Privacy Commission of the Philippines.